MY ORDER IS MARKED AS “DELIVERED” IN TRACKING, BUT I DON’T SEE IT. WHAT HAPPENS NOW

If you receive a ‘DELIVERED’ notice but the package is not in your mailbox, in your apartment office, package mailbox, or on the doorstep, here are some next steps::

USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. In almost every case the package was most likely marked as delivered accidentally, and will arrive within the following 1-2 business days. 

The best next step is to contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the package, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.

If the package does not show up (extremely rare occasion), please call the Post Office or use their website and file a claim. If they are not able to find it with the filed claim, please email us with your claim number for further escalation.